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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Multi-Agent Interoperability | 5% | - Agent API usage scenarios - Model Context Protocol (MCP) - Agent-to-agent communication |
| Prompt Engineering | 20% | - Prompt template creation: field generation, flex types - Grounding techniques and best practices - Prompt Builder usage and use cases - Prompt management and user roles |
| Data Cloud for Agentforce | 20% | - Retrievers and search types: keyword, vector, hybrid - Agentforce Data Library types - Unstructured data processing: chunking, indexing - Improving response accuracy with data grounding |
| AI Agents | 35% | - Topics and actions configuration - Deterministic controls: filters and variables - Channel integration: digital experience, email, Slack - Agent types: Service, Sales, Employee - Agent User security and permissions - Agent architecture and reasoning engine |
| Development Lifecycle | 15% | - Deployment: sandbox to production - Testing agents in Testing Center - Version control and maintenance - Monitoring, adoption and optimization |
Salesforce Certified Agentforce Specialist Sample Questions:
1. Universal Containers' administrator has developed a new agent in a sandbox environment and now wants to deploy it to production. What should the administrator do to deploy an agent?
A) Export agent components as JSON files and manually import them inte production using the Metadata API.
B) Create an outbound change set with all the necessary agent components, then upload to production.
C) Manually recreate the agent configuration, topics, and actions in production because change sets cannot be used.
2. Support agents at Universal Containers are using Agentforce to find troubleshooting information.
They've reported that the agent frequently provides knowledge articles that are outdated, even when newer versions of the articles are available. The administrator has confirmed that all articles are correctly chunked and indexed. Which configuration change in the Data Cloud hybrid search index best addresses this problem?
A) Add a ranking factor for regency based on the LastModifiedDate field.
B) Disable the keyword index to rely solely on the vector index.
C) Switch the chunking strategy from section-aware to fixed-size.
3. Coral Cloud Resorts (CCR) sees the agent forgot the dietary/activity preferences gathered earlier.
They need those preferences to persist throughout the session. What should CCR implement?
A) Rely on natural conversation memory and instruct the agent to look back.
B) Create a context variable to capture/store customer preferences as action outputs.
C) Configure custom variables to capture/store customer preferences from action outputs.
4. Universal Containers (UC) is expanding its Agentforce for Service capabilities to include case management. For security purposes, UC wants the agent to verify a customer's identity before providing any case-related information. The verification must be deterministic-ensuring that no case details are shared unless identity verification has been successfully completed. Which approach best meets this requirement?
A) Use keywords such as "Always" and "Never" to write clear logic in Topic Instructions to verify user identity before providing any case information,
B) Create a variable to store the verification status, set it as output from a "Verify Identity" action, and apply a filter so any case-related actions only run when the variable confirms verification.
C) Store the verification status in a custom variable and set a global instruction that the agent should check this variable before sharing case information.
5. Universal Containers (UC) is looking to improve its sales team's productivity by providing real- time insights and recommendations during customer interactions. Why should UC consider using Agentforce Sales Agent?
A) To streamline the sales process and increase conversion rates
B) To track customer interactions for future analysis
C) To automate the entire sales process for maximum efficiency
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |
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