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Apple 9L0-064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Startup Process and System Architecture | 12% | - Kernel extensions and system launch - Boot sequence and EFI - System logs and diagnostic tools |
| Security and Privacy | 8% | - Firewall and security settings - FileVault full-disk encryption |
| Applications and Processes | 12% | - Troubleshooting unresponsive apps - Process management and Activity Monitor - Application installation and Gatekeeper |
| Peripherals and Printing | 6% | - USB, Thunderbolt and Bluetooth devices - Printer setup and troubleshooting |
| File Systems and Storage | 9% | - Disk Utility and volume management - Time Machine backup and restore - HFS+ and Core Storage |
| Network Configuration and Troubleshooting | 15% | - Network services and file sharing - TCP/IP, Wi-Fi and Ethernet settings - Connectivity and DNS issues |
| System Updates and Software Management | 6% | - Software Update and OS upgrades - Managing preferences and caches |
| Installation and Recovery | 16% | - Installation methods and migration - Recovery system and troubleshooting boot issues - System requirements for OS X v10.8 |
| User Accounts and Permissions | 9% | - File system permissions and ACLs - Password reset and account recovery - Types of user accounts and privileges |
| iCloud and Services | 7% | - Apple ID and service authentication - iCloud integration and syncing |
Apple OS X v10.8 Troubleshooting Sample Questions:
Question 1
Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?
A. Startup from OS X Recovery and open the Firmware Password utility.
B. Startup from OS X Recovery and choose the Unlock Disk option.
C. Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.
D. Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
Question 2
Jim purchased an application from the Mac App Store with his iMac at home and would now like to use it while traveling with his MacBook Pro. How can he easily accomplish this goal?
A. Use Back to My Mac screen sharing to use the app on the iMac.
B. Open iTunes, click on "Purchased on the Mac App Store" in the Store section, then install the app.
C. He must purchase the application again on the Mac App Store to install on the MacBook Pro.
D. Sign in to his account in the Mac App Store, click Purchases, and then install the app.
Question 3
Debra has purchased a new MacBook Pro. She set the Mac up without transferring any of her personal data. A few days later she realized she needs the contents of her previous machine's Users folder. How can she easily obtain the data from the older Macbook Air?
A. The customer will have to purchase Migration Assistant at the Mac App Store.
B. The customer should startup from OS X Recovery, then erase the disk and reinstall OS X Mountain Lion to start over and transfer their data.
C. Migration Assistant is stored in the Utilities folder and can be opened at any time.
D. Startup in OS X Recovery to open Migration Assistant.
Question 4
Which of the following is a valid choice in OS X Mountain Lion Security & Privacy settings for "Allow applications downloading from:"
A. Mac App Store and CDs & DVDs
B. Apple Software only
C. Mac App Store and identified developers
D. CDs & DVDs
Question 5
A customer with Os X Mountain Lion installed has decided to give his Mac to his son. How can he easily erase the hard disk and reinstall OS X Mountain Lion?
A. He should buy a OS X Mountain Lion USB drive from Apple, start up from it and choose the erase and install option in the installer.
B. He should start up to OS X Recovery, use Disk Utility to erase the hard disk's volume, then choose the Reinstall OS X option.
C. He must use target disk mode and perform the erase and install option in OS X Mountain Lion from another Mac.
D. He should use a OS X Lion USB Drive, startup from it and erase the hard disk using Disk Utility. After installing OS X Lion, creating a new user, and installing software updates; he will then download OS X Mountain Lion from the Mac App Store.
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: B |
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