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Nortel 920-170 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Center Configuration | - Agent and skillset configuration
|
| Topic 2: Symposium Call Center Server Architecture | - System components and architecture
|
| Topic 3: Reporting and Administration | - Monitoring tools and reporting
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| Topic 4: Application Development for Symposium Platform | - Development environment and APIs
|
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