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Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Backup, Restoration and System Upgrades | 20% | - Software and firmware upgrades - Configuration management - System recovery processes - Backup and restore procedures |
| System Status, Troubleshooting and Alarm Management | 20% | - Fault isolation and troubleshooting - Alarm identification and resolution - Issue escalation procedures - Performance monitoring |
| Avaya IP Office Platform and Security Administration | 20% | - System administration and management - Platform architecture and components - Security settings and policies - User and extension configuration |
| Call Flow Configuration and System Monitoring | 20% | - System monitoring tools - Voicemail and UCM configuration - Call routing and short codes - Call behavior analysis |
| Integrated System Logging and Network Diagnostics | 20% | - System logging and analysis - Network and SIP diagnostics - Connectivity troubleshooting - SSA and Monitor tools usage |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. Which Avaya IP Office application is used to access the Security Settings for the system?
A) Avaya Aura System Manager
B) Avaya IP Office Web Self Administration application
C) Avaya IP Office Manager application
D) Avaya IP Office Monitor application
2. What must be checked before connecting an IP Office to a one-X® Portal server?
A) Hunt Group Settings
B) User Rights
C) Time Profiles
D) Security Settings
3. You have purchased a pre-configured Avaya Application Server, which includes Voicemail Pro and one-X® Portal applications. You need to verify if both applications are running.
Which application should you use, and what steps would you take to confirm the status of the applications?
A) Monitor Application, check the status of the applications on the home screen dashboard.
B) Manager Application, navigate to the Server > Applications menu and check the status of Voicemail Pro and one-X® Portal.
C) Application Server, log in and run a command to check the status of the applications.
D) Web Manager Application, navigate to the System Status > Applications menu and check for the status of Voicemail Pro and one-X® Portal.
4. Which method is NOT recommended to avoid corruption of the data on the SD card when removing the SD card from the IP Office?
A) Dial the shutdown short code to shut down the card before removing the SD card.
B) Pull out the card. Special shutdown is not required.
C) Use the Manager application to shut down the card before removing the SD card.
D) Use System Monitor to shut down the card before removing the SD card.
5. A customer has a requirement to restrict users from dialing international numbers.
What is the most efficient way to enforce this policy?
A) Apply a short code to each individual user's dial plan.
B) Assign a short code to each external line to block international calls.
C) Configure a system-wide short code to block international calls.
D) Associate a restricted dialing right with each user's profile.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |


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