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Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Advanced Features and AI | 25% | - Describe AI capabilities within Webex Contact Center architectures
|
| Topic 2: Telephony and Call Routing | 30% | - Configure infrastructure components to route voice calls within Webex Contact Center flows
- Describe Webex Contact Center telephony architecture options
|
| Topic 3: Tenant Configuration and Reporting | 30% | - Configure security profiles, skills-based routing rules, and scheduling patterns - Analyze real-time and historical dashboards to isolate operational constraints - Configure desktop layouts and custom desktop profiles for agents and supervisors - Describe Webex Contact Center reporting analytics and data visibility tracking - Configure multi-tier customer experience variables and thresholds - Configure Webex Contact Center users and identity records - Describe network requirements for Webex Contact Center systems |
| Topic 4: Digital Channels | 15% | - Troubleshoot digital channels delivery faults across modern communication flows
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
Question 1
Webex Contact Center agents cannot use WebRTC to make and receive calls. What must be configured on their Desktop profile to enable this functionality?
A. Agent DN
B. Browser
C. Desktop
D. Extension
Question 2
An administrator is adding a custom connector to integrate a third-party application with their Webex Contact Center org using OAuth 2.0 for authentication. Which two grant types must the administrator choose to accomplish this task? (Choose two.)
A. Client credentials - client secret
B. Server credentials - certificate
C. Client credentials - certificate
D. Client credentials - token
E. Client credentials - private key
Question 3
A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?
A. Webex Edge Connect
B. Expressway-E clustering
C. Unified CM IM&P
D. Webex AI Assistant
Question 4
Which two domains must be allowed through the firewall or VPN of the organization to ensure that the WxCC Agent Desktop can connect and function correctly? (Choose two.)
A. *.wxcc.com:443
B. *.ucce.com:443
C. *.wbx.com:443
D. *.amazonaws.com
E. *.ciscoccservice.com:443
Question 5
A Webex Contact Center deployment includes multiple communication channels. Management wants interactions automatically routed to the most qualified agents based on skill level. Which routing strategy should be used?
A. Skills-based routing
B. Longest available agent
C. Uniform broadcast routing
D. Round robin routing
Solutions:
| Question 1 Answer: C | Question 2 Answer: A,E | Question 3 Answer: D | Question 4 Answer: C,E | Question 5 Answer: A |


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