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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Scenario:
A leading reseller ("Reseller") of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology (" CCT") suite of products from $ 1 m to S3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products.
Is it appropriate for the reseller to accept the memento and the picture from Avaya?

A) Yes. so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya's policy.
B) No. the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products.
C) No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.

2. Which are reporting capabilities for Avaya Contact Center Solutions for IP Office? (Select two.)

A) Capture details on inbound and outbound contacts, to enable analysis and optimization of network trunks and agents.
B) Provides cradle-to-grave reporting enabling visualization of call flow data using flow graphs, dashboards, and tabular reports.
C) Collect and evaluate statistical data on a contact from beginning to end. including voice calls, email, chat, SMS, and fax.
D) Deliver enterprise-wide reporting that handles dashboard reporting and realtime analytics for full, end-to-end performance management.

3. Which is an IP Office-based Midmarket contact center solution? (Selectone.)

A) Avaya Contact Center Select
B) Avaya Interaction Center
C) Avaya Aura Register Call Center Elite for Midsize Enterprise
D) Avaya Automated Chat

4. Scenario:
Avaya is bidding for a telecommunications project with the Government of India ("GOI") through one of its Partners. The GOI official who is in charge of the tender requests that the Partner arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process which authorizes the concerned department to undertake a capability study of all the bidders. The Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a demo of our core offerings. At the end of the demo. Partner and Avaya serve refreshments i.e. tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?

A) Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to a legitimate government process (of reviewing bidder capabilities).
B) No. because by hosting government officials, both the Partner and Avaya attempted to influence the government to secure a favorable response bid response.

5. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business' environment is complex, customized multi-vendor, highly scaled integration critical
B) The business has extensive internal IT support with outsourcing
C) The business has minimal IT support, and are risk adverse
D) The business makes centralized purchase decisions
E) The business uses limited customization. 1-2Vendors
F) The business makes decentralized purchase decisions

Solutions: