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CA 270-551 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Core Service Management Configuration | 30% | - Change and release management configuration - Workflow customization and automation - Service Level Agreement (SLA) definition - Incident and problem management setup |
| Topic 2: Customization and Integration | 20% | - Business rules and notifications - Integration with other CA/third-party tools - User roles, permissions, and security - Data model and form customization |
| Topic 3: Maintenance, Monitoring and Troubleshooting | 25% | - System health and performance monitoring - Backup, recovery and upgrade procedures - Performance tuning and optimization - Log analysis and issue resolution |
| Topic 4: Architecture and Deployment | 25% | - Distributed deployment and replication - Database setup and optimization - Server installation and configuration - System architecture overview |
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