Oracle Service Cloud 1z0-981 Braindumps

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Oracle 1z0-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

A. Set Fields
B. Workspace
C. Return
D. Decision
E. Load
F. Entry Point

Question 2

Which two statements are true about generic objects?

A. They automatically consider a package to consist of custom objects.
B. They are used when working with custom objects only.
C. They require the type of data to be set dynamically.
D. They belong to a stand-alone class that is not derived from an RN object.
E. They can be used with standard objects.

Question 3

Which four statements are true about incident rules?

A. Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
B. A catch-all escalation action has no impact on incident rules.
C. Incident rules should have one rule state.
D. A catch-all rule has no impact on incident rules.
E. Incident rules should have a minimum of two rule states.
F. All incident rules should have an action to transit from the initial state to another state.
G. A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.

Question 4

Which two statements are true about the Organization object in Service Cloud?

A. It has a one-to-many relation with contacts.
B. It is widely used in Business-to-Business scenarios.
C. It has a one-to-one relation with contacts.
D. It can be associated with incidents directly.
E. It is required to create an incident.

Question 5

Which four view modes are available in the Report Editor?

A. Report View
B. Graphical View
C. Database View
D. Data Set View
E. Design View
F. Layout View

Solutions: