Oracle Engagement Cloud 1Z1-993 Braindumps

Exam Code: 1Z1-993

Exam Name: Oracle Engagement Cloud 2018 Implementation Essentials

Updated: Sep 20, 2026

Q & A: 76 Questions and Answers

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About Oracle 1Z1-993 Real Exam Collection

Oracle 1Z1-993 Exam Syllabus Topics:

Topic	Details
Topic 1	Perform Email Set Up Activities (inbound setup, outbound setup, templates) Describe CTI Integration Architecture Configure CTI Notifications, Media Toolbar
Topic 2	Use Tools Used to Configure and Customize Engagement Cloud Explain Engagement Cloud Integration Architecture and Mechanisms
Topic 3	Modify an Analytics Report Describe the Engagement Cloud Security Model Use Functional Setup Manager (FSM)
Topic 4	Identify Common SR Searches Configure a Service Catalog Implement an SR Assignment Mapping Identify KM Enablement Activities (products categories, security, features)
Topic 5	Enable Engagement Cloud Features Identify Mechanisms of Engagement Cloud Customization
Topic 6	Describe Entitlement Concepts (coverage, milestones) Manage Milestones Set Up Standard Coverage, Default Coverage
Topic 7	Use Tools Used to Configure and Customize Engagement Cloud Explain Engagement Cloud Integration Architecture and Mechanisms
Topic 8	Set Up Hotkeys, SmartText, SR Audit Set Up SR Creation and Handling Configure a Service Request Category Describe Common SR Processing Activities
Topic 9	Perform File-Based Import and Export Describe Analytics Concepts (infolets, subject areas, queries)
Topic 10	Describe DCS Architecture Components (themes, templates, pages), Enablement Activities (profiles, roles, authentication), Components (products, contact, KM, SR creator, admin)

Reference: https://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=5001&get_params=p_exam_id:1Z0-993

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