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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. What is the main function of the Data Security Policies?

A) defines the actions a particular user can do
B) defines the views the application can access
C) defines the views or functionalities the user can access
D) defines the privileges and roles a particular user can have
E) defines the data a particular user can see and/or modify

2. Which three statements are true about building Digital Customer Service (DCS) applications?

A) Many DCS applications can be active in production at the same time.
B) Only one version of a DCS application can be active in production at any time.
C) DCS application can be embedded in other sites.
D) DCS includes a "reference implementation template" that illustrates recommended implementation practices.

3. Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A) Specify the warning threshold for the milestone in the standard coverages.
B) Configure an object workflow action to send the email when the milestone status changes to warning.
C) Create standard text to be posted to the message thread.
D) Configure an analytics report showing milestones in warning status.
E) Configure the email template to be used for notification.
F) Add an extension column to the milestone object to hold the warning threshold value.

4. You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A) Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
B) There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
C) A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
D) A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.

5. Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A) Icons
B) Objects
C) Object workflow
D) Exports
E) Roles and privileges
F) Fields
G) Themes
H) Reports

Solutions: