Oracle Knowledge Management Cloud 1Z0-1037-21 Braindumps

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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

A) A Workflow process can only be used while creating and editing the articles.
B) A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
C) Once a user rejects the article, the system automatically deletes the article.
D) In Workflow you cannot reassign a task to another user or team.
E) Once a user rejects the article, it moves to the previous step.

2. Which two statements are true about published reports? (Choose two.)

A) Published reports can be edited.
B) Published reports can be shared.
C) Published reports contain snapshots of data at the time the report is run.
D) Published reports have filtering option in ribbon.
E) Published report data can change automatically when the knowledge base data is updated.

3. What does the response requirement in an SLA specify?

A) initial response time limit to all customer inquiries within one business day.
B) individual time limits for the initial response time and subsequent resolution asper the business hours.
C) the maximum number of days allowed for the resolution of an incident as per the business hours.
D) the overall maximum time limit for the initial response and resolution for each incident.

4. Examine these statements about products, categories, anddispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

A) 2 & 4
B) 1 & 2
C) 2 & 3
D) 3 & 4
E) 1 & 4

5. What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?

A) 5 MB
B) 10 MB
C) 20 MB
D) 30 MB
E) 25 MB

Solutions: