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Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:
1. What two menu objects can be edited by the Customizable Menus component as part of configuration and on-going administration activities?
A) Standard Incident Status object
B) Custom Fields (Menu type)
C) CustomObject Menu fields
D) Standard State/Province object
E) Custom Object Menu-ONLY objects
F) Standard Countries object
2. Your customer has a requirement to store the total value of sales for each Contact andto produce reports that total sales for Contacts with specific characteristics. It is important to be able to record data to 2 decimal places. The maximum total will not exceed one million dollars. Select three options which will help you achieve this?
A) Add a custom object and a custom field for this object of text type
B) Create a custom report to total the custom field for the Contact object and its related objects
C) Add a custom object and a custom field for this object of the integer type
D) Add a custom object and a custom field for this object of a decimal type
E) Add a Custom Field to the standard Contact object of decimal type
F) Relate a custom object containing a custom field to the Contact object
3. You need to set the address of a newcontact using Connect PHP. You have only the abbreviation for the state.
How should you finish the following code to set the state of the Address object?
A)
B)
C)
D)
E)
A) Option C
B) Option B
C) Option A
D) Option E
E) Option D
4. You have been tasked with implementing the Syndicated ConditionalChatLinkwidget on an external page.
Additionally, you want to populate a menu custom field on the chat_launch page with a specific value. The ID of the custom field that you want to populate is 54 and the ID of the desired menu item is 8.
Which is the correct syntax to configure the Syndicated ConditionalChatLink widget so that the specified custom field is populated on the chat_launch page with the desired value?
A) custom-fields: "54:8"
B) custom_fields: "{\"S4\":\"8\"}
C) custom_fields: "{\"8\":\"54\">
D) custom-fields: "{"54":"8"}"
5. Which API operation can be used to retrieve a list of all IncidentQueue labels and IDs configured on your Oracle B2C Service site?
A) GatValuesForNamedlDHierarchy
B) GetMetaData
C) GatValuesForNamedID
D) QueryObjects
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: A,B,C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: D |


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