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Microsoft 070-271 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuring and Troubleshooting Hardware Devices and Drivers | 20% | - Power management and ACPI - Display and video settings - Device drivers and resource conflicts - Storage devices and disk management - Input/output and peripheral devices |
| Topic 2: Configuring and Troubleshooting the Desktop and User Environments | 20% | - Performance monitoring and optimization - User profiles and desktop settings - System startup and logon issues - Security and local policy - Local users and groups |
| Topic 3: Troubleshooting Network Protocols and Services | 20% | - Remote assistance and tools - Name resolution (DNS, WINS) - Remote access and connections - Internet Explorer configuration - TCP/IP configuration and connectivity |
| Topic 4: Managing and Troubleshooting Access to Resources | 20% | - Configure and troubleshoot shared folders - Connect and troubleshoot local/network printers - Offline files synchronization - Manage file and folder permissions |
| Topic 5: Installing a Windows Desktop Operating System | 20% | - Perform and troubleshoot attended installation - Perform and troubleshoot unattended installation - Post-installation configuration and updates - Upgrade from previous Windows versions |
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