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Avaya 133-S-713 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Maintenance | - Performance monitoring and fault resolution - Common system issues and diagnostics |
| Topic 2: Dialing Strategy and Campaign Setup | - Campaign optimization and performance tuning - Predictive and proactive dialing modes |
| Topic 3: Administration and Configuration | - System parameters and scheduling - User and campaign management |
| Topic 4: Integration and Reporting | - Reporting and analytics - CRM and external system integration |
| Topic 5: Avaya Proactive Contact Solution Overview | - System architecture and components - Core functionalities and outbound dialing concepts |
| Topic 6: System Implementation | - Initial system configuration - Installation and deployment considerations |
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