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Avaya 132-S-712.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Proactive Contact Architecture & Components | 30% | - Server and software components - Database and storage design - Network and communication protocols - System overview and functional modules |
| Solution Design & Sizing | 25% | - Scalability and future expansion - Capacity planning and call volume modeling - Hardware and software sizing guidelines - High availability and redundancy design |
| Integration & Interfaces | 15% | - CTI and third-party application interfaces - Data import/export and reporting integration - Integration with Avaya Aura and contact center platforms |
| Dialing Strategy & Campaign Design | 20% | - Compliance and regulatory requirements - Campaign configuration and management - Predictive, progressive, preview dialing modes - Call blending and agent resource utilization |
| Security & Operational Considerations | 10% | - System security and data protection - Access control and user management - Backup, recovery and disaster recovery planning |
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