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WGU Operations-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Process Design and Analysis | 20% | - Process Types
|
| Quality Management Methods | 25% | - Total Quality Management (TQM)
|
| Supply Chain and Inventory Management | 20% | - Supply Chain Design
|
| Capacity Planning and Facility Layout | 15% | - Capacity Concepts
|
| Forecasting and Project Management | 20% | - Project Management
|
WGU Operations Management (C215, VDC2) Sample Questions:
Question #1
Why is kanban significant to the "pull" system?
A. It specifies the exact quantity of a product that needs to be produced.
B. It requires that all work items are sized the same.
C. It is a process that is only for support or maintenance.
D. It is a process that highlights the highest-performing organization.
Question #2
Which quality control tool should be used to monitor the current status or end result of a process?
A. Flowchart
B. Control chart
C. Scatter diagram
D. Checklist
Question #3
What is a key factor of a location analysis for a service company?
A. Best operation level
B. Proximity to customers
C. Effective capacity
D. Relations with community
Question #4
Which capacity planning measurement tells how much capacity a company is using?
A. Capacity focus
B. Effective capacity
C. Capacity utilization
D. Design capacity
Question #5
A construction company produces furnished pre-fabricated manufactured homes. The production manager has discovered the following challenges within one of the facilities:
* Production quantities are low and only a small number of homes are built efficiently.
* The facility space allows for low handling of materials.
* There is limited space available for employees to operate.
Which hybrid layout should be used to address the company's needs?
A. Group technology
B. Manufacturing technology
C. Statistical reduction control
D. Process performance metrics
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: B | Question #3 Correct Answer: B | Question #4 Correct Answer: C | Question #5 Correct Answer: A |
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