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Microsoft Dynamics 365 MB2-718 Braindumps

MB2-718

Exam Code: MB2-718

Exam Name: Microsoft Dynamics 365 for Customer Service

Updated: Nov 05, 2026

Q & A: 90 Questions and Answers

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About Microsoft MB2-718 Real Exam Collection

MB2-718 Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our MB2-718 exam dumps will include the following topics:

  • Manage Dynamics Field Service and the Interactive Services Hub 15%-20%
  • Implement Service Management Analysis and Voice of the Customer Surveys 15%-20%
  • Manage Cases, the Knowledge Base, and the Interactive Service Hub 25%-30%
  • Manage the Unified Service Desk (USD) 15%-20%
  • Manage Queues, Entitlements, and Service Level Agreements (SLAs) 20%-25%

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  • Candidates will get in-depth knowledge by completing the courses along with the access to revision materials for 6 months upon completion means they will have a wider skill set when it comes to the various technologies and systems than an uncertified professional. Certified Professional in this particular skill set is 74% more efficient when it comes to completing their tasks in a timely well-executed manner.
  • When Candidates applying for a job or looking to promotion in their current position, a Microsoft Certified Professional certification in the field in which Candidates are applying will put you at the top of the list and make them a desirable candidate for employers.
  • After completion of Microsoft Certified Professional Certification candidates receive official confirmation from Microsoft that you are now fully certified in their chosen field. This can be now added to their CV, cover letters and job applications.
  • Becoming Microsoft Certified Professional means one thing you are worth more to the company and therefore more to yourself in the form of an upgraded pay package. On average a Microsoft Certified Professional member of staff is estimated to be worth 30% more to a company than their uncertified professionals.
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Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

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Microsoft MB2-718 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage Cases, Knowledge Base, and Service Hub25%- Create and manage cases
- Use the Interactive Service Hub
- Manage Knowledge Base articles
Topic 2: Service Management Analysis and Surveys20%- Voice of the Customer surveys
- Service management analysis with Power BI
Topic 3: Dynamics Field Service and USD20%- Unified Service Desk configuration
- Field Service mobile app and schedule board
Topic 4: Manage Queues, Entitlements, and SLAs25%- Define entitlements and channels
- Configure queues
- Configure service level agreements
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