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EXIN ITIL Foundation (V4) Sample Questions:
1. Which dimension includes activities and workflows?
A) Value streams and processes
B) Information and technology
C) Organizations and people
D) Partners and suppliers
2. What MAIN factors are considered to assess the priority of an incident?
A) The urgency and impact
B) The cost and urgency
C) The impact and complexity
D) The complexity and cost
3. Which guiding principle recommends assessing the current state and deciding what can be reused?
A) Collaborate and promote visibility
B) Focus on value
C) Progress iteratively with feedback
D) Start where you are
4. What type of change is MOST likely to be managed by the 'service request management' practice?
A) A standard change
B) A normal change
C) An application change
D) An emergency change
5. Why should incidents be prioritized?
A) To help automated matching of incidents to problems or known errors
B) To ensure that incidents with the highest business impact are resolved first
C) To encourage a high level of collaboration within and between teams
D) To identify which support team the incident should be escalated to
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
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