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Nortel 920-173 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Nortel Contact Center Architecture (Rls. 7.0) | - System architecture overview (CC 7.0 / CS1K integration)
|
| Topic 2: Call Center Applications | - Agent desktop and supervisor tools
|
| Topic 3: Technical Support & Troubleshooting | - Fault isolation and diagnostics
|
| Topic 4: Integration & Network Considerations | - Data and signaling protocols
|
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